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8up's Privacy Policy — Your Data, Your Rights

Everything about how we collect your personal information, why we collect it, and how we keep it safe — explained here in plain language. Protecting your privacy is our top priority.

Last updated: January 2026
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256-bit Data Protection
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Table of Contents
Section 1

Introduction

8up (https://8up.run) is a trusted online gaming and Sports Betting platform built with Bangladeshi users in mind. We understand that you're placing your trust in us by sharing your personal information — and that trust means everything to us.

This Privacy Policy ("Policy") applies to the use of the 8up website and all related services. It clearly sets out what information we collect, why we collect it, how it is kept secure, and what rights you have.

By using 8up's services, you are deemed to have accepted this Privacy Policy. If you have any objections to any part of it, please discontinue use of our services and contact us.

In summary: We never sell your data. It is used solely to deliver our services and maintain security. Read more below.

Section 2

What Information We Collect

8up may collect the following types of information:

Type of Information Example Mandatory?
Identification Information Name, date of birth, national ID number Yes (KYC)
Contact Information Mobile number, email address Yes
Financial information BKash/Nagad number, transaction history Yes
Device information IP address, browser type, device ID Automatic
Usage Data Gaming history, bet records, login timestamps Automatic
Communication records Support chat, email correspondence Optional

We never collect your bank password, PIN, or full card number. Payments are processed directly by the payment gateway.

Section 3

How Information Is Collected

8up collects information in the following ways:

  • Directly from you: When filling out registration forms, completing KYC verification, submitting deposit forms, or contacting support.
  • Automatically: When you browse our site, device and behavioral data is collected through cookies, log files, and analytics tools.
  • From third parties: Confirmation details as required from payment providers or identity verification services.

We only collect information that is genuinely necessary. Collecting unnecessary data goes against our policy.

Section 4

How and Why We Use Your Information

8up uses your information for the following purposes:

  • Account management: Registration, login, password reset, and account verification.
  • Transaction processing: To process deposits and withdrawals quickly and securely.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Customer Support: To resolve your queries and support issues.
  • Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC requirements.
  • Service Improvement: Analytics to improve your experience.
  • Promotional communications: To send you offers and updates, with your consent.

Marketing communications: You can opt out of promotional messages at any time — just let our support team know.

Section 5

Who We Share Your Information With

8up is committed to your privacy. We never sell your information to third parties for commercial purposes. However, limited data may be shared in the following circumstances:

  • Payment Providers: bKash, Nagad, Rocket — information required to process transactions.
  • Identity Verification Service: To complete the KYC process.
  • Game Provider: Only the minimum information necessary to operate the game.
  • Government Authorities: As required by law or court order.
  • Security Partners: For fraud prevention and cybersecurity purposes.

Third parties with whom data is shared are contractually bound to comply with 8up's privacy standards and may not use your information for any other purpose.

Section 6

Cookie Policy

Cookies are small text files stored in your browser. 8up uses cookies to enhance your experience and ensure the site functions properly.

Cookie Type Purpose Duration
Essential Login sessions, security tokens After session ends
Analytics Understanding user behavior, tracking page views 1 Year
Preferences Remembering your language, theme, and other settings 6 months

You can disable cookies through your browser settings, but doing so may affect certain site features. Disabling essential cookies will prevent you from logging in.

Section 7

Security Measures

8up uses industry-standard technology to keep your data safe. Our security layers include:

  • SSL/TLS Encryption (256-bit): All data between the site and your device is encrypted.
  • Two-factor authentication (2FA): Additional OTP verification for added login security.
  • Firewall & DDoS Protection: Advanced network security to protect our servers.
  • Security audit: Regular third-party security audits.
  • Data Access Controls: Only authorized personnel can access specific data.
  • Suspicious Activity Alerts: Instant alerts for unusual logins or transactions.

If you notice any security issue or suspicious activity, please contact support@8up.run immediately. We will act promptly.

Section 8

Data Retention Period

8up does not retain data longer than necessary. General guidelines:

  • Account information: For the duration of your active account and up to 5 years after closure (as required by law).
  • Transaction records: 5–7 years in accordance with financial regulations.
  • KYC documents: 5 years after verification.
  • Support Conversations: 3 Years.
  • Log Files: 12 months.
  • Marketing data: Deleted immediately upon opt-out.

Once the retention period ends, data is securely deleted or anonymized.

Section 9

Your Rights

As an 8up user, you have the following rights over your own data:

Right to Access You can find out exactly what information we hold about you.
Right to Rectification You can request corrections to any inaccurate information.
Right to Erasure You can request the deletion of specific information.
Restrict Processing You can restrict how your data is used for specific purposes.
Data Portability You can request a copy of your data in a portable format.
Right to Object You can object to your data being used for marketing or other specific purposes.

To exercise any of your rights, email us at support@8up.run. We typically respond within 30 days. In some cases, legal obligations may prevent us from fully deleting certain data.

Section 10

Child Protection

8up is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If a parent or legal guardian discovers that their minor child has created an 8up account, please contact us immediately. We will delete that account and all associated data.

Keep parental controls enabled on your device and your account password secure to prevent access by minors.

Section 11

Changes to the Privacy Policy

8up may update this Privacy Policy from time to time. For significant changes:

  • A notification will be posted on the platform.
  • You will be notified via your registered email or mobile number.
  • The "Last Updated" date at the top of the page will be updated accordingly.

Continued use of our services after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

Section 12

Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please get in touch with us:

  • Email: support@8up.run
  • Live Chat: Available at all times in the bottom-right corner of the site.
  • Response Time: Usually within 24–48 hours.

We take every privacy concern seriously. Resolving issues quickly is our commitment to you.

Why Your Data Is Safe with 8up

We protect your privacy not just in words, but in practice. See why millions of users trust 8up.

Military-Grade Encryption
All your data is protected with 256-bit SSL/TLS encryption — the same technology used by the world's leading banks. Your data cannot be intercepted or read in transit.
Secure KYC Process
Your national ID information is sent directly to an encrypted server. No staff member can view your complete document on their screen.
Sale of data is strictly prohibited
8up never sells your personal information to advertisers or third parties. This is part of our core values — not just a rule, but a promise.
Regular Security Audits
Third-party experts regularly audit 8up's systems. Any vulnerabilities found are addressed promptly — so your data stays protected at all times.
Your Data, Your Control
You can view, update, or request deletion of your data at any time. Your data belongs to you — not 8up.
Minimum Necessary Data Retention
We do not retain your data longer than necessary. Once legal obligations are fulfilled, data is securely destroyed. Retaining unnecessary information goes against our policy.
Responsible Gaming

Your data is secure — join us with complete peace of mind

Read 8up's Privacy Policy and feel confident? Register today and enjoy the best gaming experience in Bangladesh.

By registering, you agree to our Terms & Conditions and agreeing to our Privacy Policy.

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